FAQ's - Need help?

We've got your back, find all the things you want to know right here

Delivery & Delivery Date

We will aim to ship your orders in the shortest possible time, after your order has been accepted by us to the postal address you have given in your order. In general, shipping/delivery timing varies between 1 to 5 days in Turkey, up to 14 days in Europe, and up 15 days in the rest of the world. If you would like an Express delivery, please let us know via instagram @sovaye_com with your order number.

We cannot however guarantee an exact delivery date and your goods may take longer to be dispatched.

If your chosen product is a pre order product and currently not in stock we produce it exclusively for your order. You will be informed before and shipping time can be up to 5 weeks.



Returns & Refunds

We’re sorry to hear things didn’t work out with your purchase! We offer exchanges in the form of store credit vouchers within 7 days of receiving your order. Please note that we do not offer refunds; all exchanges will be provided as a voucher for future use.

Additionally, some items, such as sale products and made-to-order items like gowns, cannot be exchanged.

How do I return my package?

Product must be unworn and send back in the original packaging including the tags. Any costs occurring have to be paid by the customer. 

Please send us a message within 7 days via our instagram customer service @sovaye_com or WhatsApp customer service +41 76 742 80 06 with your full name, order number, article number and the reason why you want to return it. Once checked, we will let you know about the further steps.

Received a faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us on instagram, to help us get this fixed for you ASAP, when you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email.

Please attach have an image of the faulty item.

SIZING

Right now we can't offer a size guide as the measurements and production of each product is different. Picture's are true to size but if you are unsure we recommend to contact us via email at

info@sovaye.com we will be happy to help you find the perfect size!

Promotions and Discounts

Can’t use your discount code? Here’s why:

- The code expired (we have limited-time offers)

- You can only use one code at a time.

- Double check your delivery--some codes only work with specific delivery options.

- Check for typos.

- Make sure the offer can be used for what you’re purchasing 

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. We also accept PayPal and for Swiss customers advanced payment.

Didnt find what you were looking for? 

Contact us via instagra @sovaye_com.